Support

Contact us

Email expert@lazizatech.com from the address on your account. Please do not include student names or IEP text in an email; tell us what you were doing and what you saw, and we will ask for anything else we need.

Signing in

You can sign in with Apple, with Google, or with your email address and password. Use the same method each time so you reach the same workspace. If you signed in with Apple and chose to hide your email, your account is under the private relay address Apple created for you.

Updating an IEP

Scan the pages of the current IEP with the camera, import a PDF, or paste the text. Choose the student's disability categories and state, then ask for the updated draft. A draft usually takes under a minute. If a draft does not finish, your free update is not used; wait a moment and try again. Every draft must be reviewed by the IEP team before it is used.

Subscriptions

Every account includes three free IEP updates. Nell Pro is a monthly subscription that removes the limit.

• Bought in the app: Apple bills it. To cancel or change it, open Settings on your iPhone or iPad, tap your name, then Subscriptions. For a refund, use Apple's Report a Problem page.
• Bought on compliantiep.com: manage or cancel it from Billing in your web account.
• Subscription not showing in the app: open Settings in Nell and tap Restore purchases.

Deleting your account

In Nell, open Settings, choose Delete my account, type DELETE, and confirm. This permanently removes your sign-in and profile, every student record you own, your IEP drafts, goals, activities and evidence, the care-team classes you coordinate, and your web billing record. It cannot be undone. A subscription bought through Apple keeps billing until you cancel it in your Apple Account settings. You can also ask us to delete your account by email.

Privacy and terms

Read the Privacy Policy and the Terms of Service.